Job Title: Sales Supervisor – BNPL Promoter
Location: Lagos (3C Hub / Partner Stores)
Department: Sales
Salary: N200,000 – N300,000 Basic, 50k Transportation and Performance-based Commission.
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Sales Supervisor – BNPL Promoter
Location: Lagos (3C Hub / Partner Stores)
Department: Sales
Reports to: Regional Sales Manager
Job Summary
- The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores.
- The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service.
- The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.
Key Responsibilities
- Supervise and monitor the performance of BNPL sales promoters.
- Drive daily, weekly, and monthly financing sales targets and conversion rates.
- Ensure complete and accurate KYC documentation from promoters.
- Review applications before submission to minimize rejection rates.
- Handle escalated customer issues on eligibility, repayment, and financing terms.
- Liaise with underwriting and verification teams to resolve pending applications.
- Track promoter performance, approval rates, and store-level issues.
- Ensure promoter compliance with risk controls and fraud-prevention guidelines.
- Oversee device display standards and stock rotation in partner stores.
- Maintain strong relationships with 3C Hub store managers.
- Conduct coaching, field support, and performance reviews for promoters.
- Prepare and submit daily sales and operational reports.
Requirements
- HND/B.Sc. in Business, Marketing, or related fields.
- 2-3years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
- Strong understanding of customer onboarding, KYC, and credit processes.
- Leadership experience managing field teams.
- Excellent communication and customer-service skills.
- Good analytical and reporting ability.
- Willingness to work across multiple store locations.
Key Competencies:
- Sales leadership
- BNPL / credit onboarding knowledge
- KYC & documentation accuracy
- Risk and fraud awareness
- Coaching and performance management
- Customer service excellence
- Reporting & attention to detail
Salary
N200,000 – N300,000 Basic, 50k Transportation and Performance-based Commission.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
