Job Title: Customer Service Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Salary: N200000 – N250,000 per month.
Wells Accounting and Tax Services provide financial planning, Accounting, Budgeting, Tax Advisory, Bookkeeping, and other services to make your organization stand out.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a courteous, customer-focused, and efficient Customer Service Officer to manage customer interactions and ensure a positive experience across all touchpoints.
- The ideal candidate will handle inquiries, resolve complaints, and support service delivery while upholding the organization’s standards and values.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person professionally and promptly
- Handle and resolve customer complaints in line with company policies
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers clearly and accurately
- Follow up on customer requests to ensure timely resolution
- Escalate complex issues to the appropriate department when necessary
- Maintain a positive and professional company image at all times
- Support front-desk or service operations where required
- Meet individual and team performance targets.
Requirements & Qualifications
- HND/BSc in Business Administration, Marketing, or related field
- Minimum of 2–4 years experience in a customer service or related role
- Strong verbal and written communication skills
- Good interpersonal and problem-solving abilities
- Proficiency in Microsoft Office and basic CRM tools
- Ability to work under pressure and handle difficult situations calmly.
Skills & Competencies:
- Customer-focused mindset
- Active listening and empathy
- Conflict resolution skills
- Attention to detail
- Time management and reliability.
Salary
N200000 – N250,000 per month.
How to Apply
Interested and qualified candidates should send their updated CV to: recruitment.wells@gmail.com using the Job Title as the subject of the mail.
